NTISthis.com

Evidence Guide: PUAECO009 - Coordinate emergency communications centre operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAECO009 - Coordinate emergency communications centre operations

What evidence can you provide to prove your understanding of each of the following citeria?

Coordinate availability and deployment of resources

  1. Monitor and adjust allocation and deployment of resources to meet incident or operational requirements
Monitor and adjust allocation and deployment of resources to meet incident or operational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist emergency communications centre operators by making incident resourcing decisions prior to the arrival of resources at an incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain coordination and liaison with support services and other agencies to optimise incident resourcing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage and action external requests and notifications, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support emergency communications centre team

  1. Allocate, supervise and review shift activities of the team
Allocate, supervise and review shift activities of the team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage situations that arise during routine and peak periods, including responsibility for assigned personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain liaison with senior management and on call personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain rosters, in accordance with level of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage shift changes to facilitate effective hand over

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor welfare and safety of personnel and take appropriate action, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage emergency communications centre facility

  1. Maintain physical resources and equipment required for the operations of the centre, in accordance with organisational procedures
Maintain physical resources and equipment required for the operations of the centre, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement equipment maintenance processes and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and respond to system faults and equipment failures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and analyse data, and prepare reports

  1. Monitor completion of incident records by emergency communications centre operators and act to address any identified gaps
Monitor completion of incident records by emergency communications centre operators and act to address any identified gaps

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and maintain statistical data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collate data and prepare reports for senior operational staff and managers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare evidence for relevant authorities, organisations or agencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.